Shipping & Returns FAQ

Shipping & Returns FAQ

Will my product(s) be delivered safely?
Of course! You can trust that your order will be packed and labeled accordingly to sensitivity. Your product(s) will be safely delivered.
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When will my order be processed?
You can expect your retail order to be processed within 1-4 business days based on volume of incoming orders. In the event processing takes longer due to an unforeseeable reason, you will be notified by email.
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Where can I have product(s) shipped to?
We ship globally with the exception of countries in which our distributors are located. Please visit our International Distributor page at http://ofracosmetics.com/international.aspx if you are outside the USA.
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How long does it take to receive my order after purchase?
After processing, shipping in the USA and Canada takes 4-7 business days. International orders vary based on location. All customers will receive tracking info via email when the package is shipped.
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How are shipping fees calculated?
U.S. and Canada customers receive a flat rate fee for all orders. International orders are calculated based on weight and location; international shipping rates start at $25 USD. International customers will receive an email notification before the shipment leaves so they can approve the fees. Large orders might require a higher shipping rate.
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Am I eligible for a full refund if I am dissatisfied with my products?
Yes. You can receive a refund or exchange within 30 days of the order date.
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How do I mail my product(s) back for a refund?
Please mail your package back to us in an insured and traceable method in order to receive a refund. In cases of exchange, please also attach a prepaid envelop. Please contact our customer service department first at cservice@ofracosmetics.com.
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Are shipping and handling charges refundable?
No, we do not refund shipping and handling fees.
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Where do I mail my product(s) to receive a refund or exchange?
Mail to:
OFRA Cosmetics
2141 Blount Road
Pompano Beach FL, 33069

Contact Us by:
Toll Free (877) 652-9888 Telephone (954) 978-6688 Fax (954) 978-2282
E-mail: cservice@ofracosmetics.com
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