By purchasing from our online store you agree to our return policy in full as listed below. You can return your items for a prompt refund or exchange within 30 days of the order date. Please mail your package in a prepaid, insured, traceable method to the address below with the attention line to “Customer Service." Please put a note in your return package with your full name, order number, and whether you are looking to return or exchange the item. The original shipping and handling charges are not refundable. This excludes limited or posted special items. OFRA Cosmetics cannot be held responsible for packages that get lost shipping to hotel addresses or freight forwarding companies.
*The swatches on our website represent our colors as close as possible, however the actual color may appear different on everyone.
ATTN: Customer Service Department
2141 Blount Road
Pompano Beach, FL, 33069 USA
Toll Free (877) 652-9888
Telephone (954) 978-6688
Fax (954) 978-2282
Please visit our Shipping & Returns FAQ page.
Our Full Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be gently used and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Foundation Trial Packs & limited or special edition items including: (The "OFRA x Nikkietutorials Collection" & single items of "Coven", "Spell", "Nude Potion" and "Everglow", "Lip Affair" Collection, "Wanderlush" Moisturizer, "Sleigh the Holiday" Gift Set, “Four Shades of Romance” Collection , Liquid Lipsticks in the shades “Miami Fever”, “Havana Nights”, “Aries”, “Hypno”, “Charmed”, "Versailles", "Monaco", "Santorini", "Emerald City", "Fantasia", "Utopia", "Atlantis" and "Wonderland". Also powder Highlighters in “You Dew You” and “You Glow Girl”). This includes special items and items purchased during our Black Friday / Cyber Monday Sales Event. Orders placed between 11/27 - 11/30 are not eligible for refunds or exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To be approved for a refund on a damaged item we first need to see photos for proof of the damaged item before we can issue a refund if it is not sent back to our facility. Please e-mail email@example.com with your photos and refund request for any damaged items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2141 Blount Rd Pompano Beach Florida US 33069. We only allow even exchanges. Exchanges for products not of the same value will not be allowed. In this case we will need to issue you a refund.
Please e-mail firstname.lastname@example.org with your photos of any damaged items along with your exchange request to be approved for a replacement.
*Please note our customer service department only allows ONE exchange for a given order. Multiple exchanges for the same order will not be accepted.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2141 Blount Rd Pompano Beach Florida US 33069
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is approved, you will be refunded the subtotal amount of your original order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.